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		As the confirmed death toll from the Costa Concordia tragedy reaches 15, 
		and salvage experts begin the task of safely removing 2,400 tons of fuel 
		oil from the ship, it's time to start looking for some answers from 
		Costa and the cruise industry as a whole. Seemingly shocked by the scale 
		of the disaster and the recklessness of Captain Schettino, they appear 
		to have spent the past week avoiding some serious issues rather than 
		confronting them. 
		  
		Where, for example, is Micky Arison, Chief Executive of the Carnival 
		Corporation which owns Costa Crociere? With a personal fortune estimated 
		at $5.9 billion (£3.8 billion) he is ranked the 169th richest person in 
		the world by Forbes magazine, and is a recent convert to Twitter, where 
		he would boast in equal measure about Carnival and his other great love, 
		the Miami Heat basketball team which he also owns.   
		  
		But a week ago he tweeted: "I won't be as active on Twitter for the next 
		while. Helping our @costacruises team manage this crisis is my priority 
		right now." After announcing a "comprehensive review" of all safety and 
		emergency response procedures across its nine cruise lines and 101 ships 
		he has been silent. 
		  
		
		Costa themselves have employed Clarence Mitchell, the communications 
		expert best known for representing Kate and Gerry McCann during the 
		media storm which followed the disappearance of their daughter 
		Madeleine. 
		
		  
		
		His role so far has been largely to brief against Schettino in order to 
		convince the world of the captain's reckless actions and divert scrutiny 
		away from the behaviour of the company and the safety of other ships - 
		Costa Serena, Costa Pacifica, Costa Favolosa and Carnival Splendor - 
		which are built to the same basic design as Concordia. 
		  
		Revelations that Friday January 13 was not the first time Concordia - or 
		indeed other Costa ships - had sailed dangerously close to the island of 
		Giglio may eventually undermine this strategy. And there are legitimate 
		questions as to whether there was an underlying lack of discipline in 
		the organisation which permitted, and possibly even encouraged, 
		Schettino's cavalier style of captaincy. 
		  
		Splendor, incidentally, is the ship which was knocked out of action in 
		November 2010 by an engine room fire. The ship - christened in Dover by 
		Myleene Klass in 2008 - drifted off the west coast of Mexico for several 
		hours without power and had to be towed to safety in San Diego. The ship 
		was out of service for four months while repairs were carried out - 
		including the fitting of a new engine which had been destined for 
		Carnival Breeze, under construction in Trieste. 
		  
		Imagine the relief at Costa Crociere and Carnival Corporation when it 
		became clear that Concordia's accident was not the result of a similar 
		failure. 
		  
		There has been speculation that Concordia will be salvaged and returned 
		to service. Arison's statement to the stock exchange last week, 
		anticipating financial losses for Carnival approaching a billion 
		dollars, added that the vessel was "expected to be out of service for 
		the remainder of our fiscal year, if not longer." 
		  
		Other reports suggesting passengers booked on future Concordia cruises 
		have been offered a 30 per cent discount, and that Costa neoRomantica, 
		currently undergoing a €90 million refit, will be drafted in from March 
		as a substitute for Concordia, do not reflect well on Costa's thinking. 
		I have yet to see any announcement about the planned launch of sister 
		ship Costa Fascinosa - another variation on the Concordia design - 
		scheduled to take place in May. 
		  
		The UK's Passenger Shipping Association has concentrated on assuring 
		consumers that despite this one-off tragedy, cruising is still 
		intrinsically safe. Surveys of cruise specialist travel agents, showing 
		little or no reduction in booking inquiries over the past few days, 
		suggest that the strategy is succeeding. 
		  
		But it would be surprising if holidaymakers who have yet to "choose to 
		cruise" do not pause for thought, and it may be that UK cruise lines in 
		particular will need to re-focus their marketing strategies on their 
		loyal regular cruisers, for the time being at least. 
		  
		Because I was away in the Caribbean - cruising on Allure of the Seas - I 
		was unable to accept an invitation from "the global cruise industry" to 
		a media briefing in London with a panel of experts "covering the safety 
		regime for cruise ships."   
		  
		To be honest, I doubt if I missed a great deal; the invitation went on 
		to state: "We will not be in a position . . . to comment or speculate on 
		the Costa Concordia incident."   
		  
		Captain Bill Wright, senior vice-president of marine operations at Royal 
		Caribbean was there to defend modern cruise ship design, and to reassure 
		us that lessons would be learned from "the incident." 
		  
		Almost as if in response, Siim Kallas, European Commissioner for 
		Transport, demanded that an on-going EU review of passenger ship safety 
		legislation should take account of Concordia - in particular the issues 
		of design and stability, emergency evacuation procedures, and crew 
		training. 
		  
		Meanwhile, Royal Caribbean president Adam Goldstein is the only Carnival 
		competitor to have so far made a public statement, in which he describes 
		the Costa Concordia accident as "a defining moment in the history of the 
		modern cruise industry. 
		  
		"We will need the results of the authorities' investigations to truly 
		understand and respond to all of the implications," he said in his blog. 
		"But we do not need to wait for anyone or anything to underscore the 
		pre-eminent role of safety in the daily life of every cruise ship and of 
		the industry as a whole." 
		  
		So, there have been plenty of assurances about passenger safety being of 
		"paramount importance," and lots of questions about how and why the 
		grounding could have happened. 
		  
		Now it's time to expect some answers. |